What do you say when you call a client, only to be told that he died last year? I'll tell you, even if you've never met the person, your heart just sinks. I don't know if it's more because you feel like such an asshole for not knowing, or the fact that this person isn't living anymore and you've gone on assuming he was alive and well when he wasn't, but the worst part of it, is that you still have to communicate the business reason of why you called despite the news. It feels incredibly insensitive. So now I'm supposed to send this woman who's obviously a relative some product information, when I didn't even get her email and I'm really bummed by the news and by calling a year later asking for a dead guy. How do you not feel like an asshole?